We want you to be happy with Villanote. This policy explains when you can get a refund. It applies alongside our Terms of Service.
Free trial - a card is required, nothing is charged for 14 days
Every plan starts with a 14-day free trial. To start it you choose a plan and add a valid payment card; nothing is charged during the trial. When the trial ends, the plan you chose is charged automatically to that card, and it then renews at the end of every billing period. Cancel before the trial ends and you are never charged. We remind you by email before the first charge.
Plan changes
- Moving up (for example Pro to Portfolio, or monthly to yearly) takes effect immediately. You pay only the difference for the time left in your current period, charged to your card at that moment. Switching from monthly to yearly starts a new yearly period on that day, with the unused days of your month deducted from the first yearly payment.
- Moving down (for example Portfolio to Pro, or yearly to monthly) takes effect when your current paid period ends. You keep everything you paid for until then; the cheaper plan is charged on that day. We do not refund or credit the unused part of a period. A scheduled change can be cancelled from your account settings any time before it happens.
Annual plans - 14-day money-back guarantee
If you buy an annual plan and you are not satisfied, email us within 14 days of your first payment and we will refund you in full, no questions asked.
Monthly plans - cancel any time
Monthly plans can be cancelled at any time. Your subscription stops renewing and you keep paid features until the end of the current billing period. We do not provide partial refunds or credits for the current month, but you will not be charged again after you cancel. The same applies to an annual plan cancelled after the guarantee above: it runs to the end of the year you paid for and does not renew. Your guides stay in your account either way; when a plan ends they go offline until you subscribe again.
EU / UK consumers - right of withdrawal
If you are a consumer in the EU or UK, you have a statutory right to withdraw from your purchase within 14 days. Where you ask us to begin providing the Service immediately and you then use it, your right of withdrawal may be reduced accordingly, as permitted by law. This does not affect the money-back guarantee above.
How to request a refund
Email hello@villanote.com from the address on your account and tell us which plan you would like refunded. Because Stripe acts as the merchant of record, approved refunds are issued through Stripe back to your original payment method, and typically appear within 5-10 business days depending on your bank.
Chargebacks
If you have a problem with a charge, please contact us first - we can almost always sort it out faster than a formal dispute.
Contact
Questions about refunds? Email hello@villanote.com.